Moon Lake Spa

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Policy

Your visit with us is essential to all our staff. To ensure that we provide the best services, therapies, and care possible, we ask that you briefly review the following information about Moon Lake Spa.

Reservations

To secure your desired time and your desired treatment, we suggest that you contact us by calling:703-938-2793 Email:moonlakespa168@gmail.com. If you have any special needs or health issues or would like to request a particular therapist or gender of therapist, please let us know when you book your appointment.

Cancellation Policy

Please know that we require at least 24 hours’ notice to cancel without charge. For any reason, you need to cancel your appointment within twenty-four hours of your scheduled time or fail to show up for your work. You will be charged the total price of the scheduled treatment(s). Rescheduling your appointment within twenty-four hours of your scheduled time will result in a 50 percent charge of the treatment’s value. If we can fill your vacant appointment time, you will not be charged for the service.

Arrivals

We strongly encourage all of our guests to arrive at least 10 minutes before their service. Suppose you are scheduled to receive any of our body treatments or services. In that case, you will be asked to complete a simple, brief questionnaire regarding any special needs, physical issues, or medical problems. Then, your treatment will start promptly at its designated time. If you arrive late for your service, your treatment will be modified accordingly. All treatments and services end on time so that the next guest will not be inconvenienced. Wear comfortable clothing and footwear.
All dressing and undressing will occur in the privacy of your treatment room. Gentlemen scheduled for facials should shave no less than 2 hours prior to their service. Our staff strives to ensure all our guests’ absolute safety and comfort. Would you please leave exceptional jewelry and valuables at home?